Terms & Conditions
Effective Date: March 14, 2026
Welcome to RIXSTO. By accessing and using our website, you agree to comply with the following Terms and Conditions.
1. Use of Website
By using our website, you agree that:
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You are at least 18 years old or using the website under parental supervision.
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You will not misuse the website or attempt to harm its functionality.
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You will provide accurate information during checkout.
2. Product Information
We strive to provide accurate product descriptions and images. However:
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Product colors may slightly vary due to screen differences.
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Packaging may differ depending on supplier batches.
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RIXSTO reserves the right to update product details at any time.
3. Pricing
All prices listed on the website are in Indian Rupees (INR).
RIXSTO reserves the right to:
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Change prices without prior notice
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Cancel orders due to pricing errors
4. Order Acceptance
Placing an order does not guarantee acceptance. Customers will be notified and refunded if applicable, RIXSTO may cancel orders due to:
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Product unavailability
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Pricing errors
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Suspicious transactions
5. Payment Policy
RIXSTO accepts payments through secure payment gateways. If a payment fails but money is deducted from the customer’s account, the payment gateway will automatically reverse the amount according to banking timelines.
Customers may contact their bank or payment provider for further assistance.
All transactions are processed through secure payment systems.
RIXSTO does not store customer card details.
Accepted payment methods include:
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UPI
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Debit / Credit Cards
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Net Banking
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Other payment methods supported by our payment gateway
6. Order Cancellation Policy
At RIXSTO, we process orders quickly to ensure fast delivery.
Orders may be cancelled before they are processed or shipped.
If the order has not yet been processed, the cancellation request may be approved and the full amount refunded.
Once the order has been shipped, it cannot be cancelled.
Customers must follow the Refund & Return Policy if they believe the product is defective.
RIXSTO reserves the right to cancel any order suspected of:
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fraudulent activity
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misuse of payment methods
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suspicious order patterns
Customers will be notified if such cancellations occur.
To request cancellation, customers must contact us immediately at:
7. Product Disclaimer
RIXSTO provides products sourced from various suppliers and partners.
Product colors may vary slightly due to screen settings or lighting.
Packaging may differ depending on supplier batches.
Customers are responsible for using products according to their intended purpose.
RIXSTO is not liable for damages caused by improper use.
Product availability may change without notice due to supplier inventory updates.
Certain products may be shipped directly from partner suppliers. As a result:
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Packaging may differ from product images
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Branding on packaging may vary
8. Chargeback & Fraud Protection
A chargeback occurs when a customer disputes a payment with their bank or payment provider instead of contacting the merchant.
Customers are encouraged to contact RIXSTO support before initiating a chargeback so that we can resolve the issue quickly.
RIXSTO reserves the right to contest chargebacks by providing evidence including:
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order confirmation records
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payment transaction details
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shipping confirmation and tracking information
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delivery confirmation from courier partners
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communication with the customer
Fraudulent chargebacks include situations where a customer:
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receives the product but claims it was not received
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falsely reports an unauthorized transaction
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disputes a valid payment after successful delivery
Such activities are considered payment abuse.
Customers who repeatedly abuse dispute systems may be restricted from future purchases.
9. Limitation of Liability
RIXSTO shall not be liable for:
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indirect damages
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shipping delays caused by courier partners
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damages caused by misuse of products
10. Governing Law
These Terms are governed by the laws of India.
Any disputes will fall under the jurisdiction of courts in Chennai, Tamilnadu.