FAQ

1. How long does shipping take?

Orders are usually processed within 1–2 business days after confirmation.

Delivery typically takes 3–7 business days, depending on your location and courier service availability.

2. How can I track my order?

Once your order has been shipped, you will receive tracking information through email or message. You can use the provided tracking details to monitor your delivery status.

If you need help tracking your order, please contact our support team.

3. Can I cancel my order?

Orders can be cancelled before they are processed or shipped.

If your order has already been shipped, cancellation may not be possible. In such cases, please refer to our Order Cancellation Policy or Refund & Return Policy.

4. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact us within 5 days of delivery.

You must provide:

• Order number

• Clear photos of the product

• A complete unboxing video showing the package being opened

This helps us verify the issue and process your request faster.

5. Do you accept returns?

Returns are accepted only in specific cases, such as:

• Damaged products

• Defective items

• Incorrect product delivered

Casual returns or change-of-mind returns are not accepted.

Please review our Refund & Return Policy for full details.

6. What payment methods do you accept?

We accept secure payments through:

• UPI

• Debit Cards

• Credit Cards

• Net Banking

• Other payment methods supported by our payment gateway

All payments are processed securely.

7. What if my payment fails but money is deducted?

If a payment fails but the amount is deducted from your bank account, it will usually be automatically refunded by your bank or payment provider within a few business days.

If the issue persists, please contact your bank or payment provider.

8. How can I contact customer support?

If you need assistance, please contact us:

Email:
support@rixsto.in
rixsto.in@gmail.com

Our support team aims to respond within 24–48 business hours.

9. Why does packaging sometimes look different?

Some products may be shipped directly from partner suppliers. As a result, packaging or branding may occasionally vary while the product remains the same.

10. Is it safe to shop on RIXSTO?

Yes. All transactions on the Rixsto website are processed through secure payment gateways to ensure safe and reliable transactions.