Chargeback & Fraud Protection Policy

Effective Date: March 14, 2026

At RIXSTO, we are committed to maintaining a safe and secure shopping experience for all customers. This Chargeback & Fraud Protection Policy outlines the rules regarding payment disputes, chargebacks, and fraudulent activities.

1. Chargeback Definition

A chargeback occurs when a customer disputes a payment with their bank or payment provider instead of contacting the merchant directly to resolve the issue.

While customers have the right to dispute transactions, we strongly encourage customers to contact RIXSTO support before initiating a chargeback so that we can resolve the issue quickly.

2. Contact Before Filing a Chargeback

If there is an issue with an order, customers must first contact our support team at:

support@rixsto.in
rixsto.in@gmail.com

Most issues can be resolved through:

• replacement

• refund (if eligible)

• order clarification

Filing a chargeback without contacting RIXSTO may delay resolution.

3. Evidence for Chargeback Disputes

RIXSTO reserves the right to contest chargebacks by providing evidence to the payment provider, including but not limited to:

• Order confirmation records

• Payment transaction details

• Shipping confirmation and tracking information

• Delivery confirmation from courier partners

• Communication with the customer

• Product images and listing details

4. Fraudulent Chargebacks

Fraudulent chargebacks occur when a customer:

• receives the product but claims it was not received

• falsely reports an unauthorized transaction

• disputes a valid payment after successful delivery

Such activities are considered payment abuse.

RIXSTO reserves the right to dispute fraudulent chargebacks through the payment gateway and relevant financial institutions.

5. Proof Requirement for Product Issues

For claims regarding:

• damaged products

• defective items

• incorrect items

customers must provide a clear unboxing video showing the package and product condition.

Claims without proper proof may not qualify for refunds or replacements.

6. Abuse of Policies

RIXSTO reserves the right to refuse service or restrict future purchases for customers who:

• repeatedly file false claims

• abuse return policies

• initiate fraudulent disputes

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7. Payment Security

All transactions on the RIXSTO website are processed through secure payment gateways. RIXSTO does not store customer card or banking details.

8. Resolution Process

If a payment dispute is filed, the matter will be reviewed by the payment gateway and banking institutions involved.

The final decision will be based on the evidence provided by both the customer and the merchant.

9. Contact Information

For any payment concerns or disputes, please contact:

RIXSTO
Bangalore, Karnataka, India – 562106

Email:
support@rixsto.in
rixsto.in@gmail.com

We aim to respond to all support requests within 24–48 business hours.